Online service terms
Polish service terms effective from 21 July 2026. This English version includes the EUR quotation process.
1. General provisions
1. These terms govern the sale of services through perfectdata.pl (the “Website”).
2. The seller and service provider is International Trade Solutions Karol Kowalczuk, ul. Kowalska 112, 51-424 Wrocław, Poland, VAT: PL8951881961 (the “Provider”). Contact: kontakt@perfectdata.pl, telephone +48 602 211 955.
3. The customer may be a business or a consumer (the “Customer”).
2. Services
1. The following services are available:
- Express Audit — a review of the Customer’s website, conversion tracking and one advertising channel, with an assessment, recommendations and a 15–20 minute explanatory video, delivered within 3 working days after receipt of the complete required information.
- Data-First Audit — an assessment of the Customer’s data, website and marketing, with a report, action plan, estimated implementation costs and a 60-minute video discussion, delivered within 7 working days after receipt of the complete required information.
2. Services are delivered entirely remotely.
3. Prices and payment
1. The English service pages display indicative prices of €59 for Express Audit and €350 for Data-First Audit, excluding VAT where applicable. The quote confirms the agreed EUR price, applicable taxes and final amount before payment. A website enquiry is not a paid order. Price changes do not affect already accepted and paid orders.
2. If a Data-First Audit is ordered within 30 days of purchasing an Express Audit, the Express fee already paid is credited towards the full audit.
3. Payment arrangements are confirmed individually, including bank transfer against a pro forma invoice where agreed. The English site does not provide an active EUR checkout. Any payment link must confirm the agreed currency and total before payment.
4. Once payment is received, the Customer is sent an invoice to the email address supplied for the order.
4. Delivery
1. Within 24 hours on working days after payment is received, the Provider sends a starting questionnaire and a list of necessary read-only access permissions.
2. Express Audit is delivered within 3 working days and Data-First Audit within 7 working days after the Customer supplies the complete required information and access.
3. For Data-First Audit, the parties agree a mutually convenient time for the 60-minute video discussion after delivery of the report.
4. The Provider undertakes to keep supplied information confidential. A separate non-disclosure agreement is available at the Customer’s request.
5. Satisfaction guarantee
For Data-First Audit: if the Customer considers that the report does not provide a concrete action plan, they may notify kontakt@perfectdata.pl within 7 days of receipt. The Provider will refund 100% of the audit price paid.
6. Withdrawal
1. A Customer who is a consumer, or a business customer entitled to consumer protection, may withdraw within 14 days of concluding the agreement without giving a reason.
2. If the Customer requests that the service begin before the withdrawal period expires and then withdraws, payment is due for the services performed before withdrawal. The right of withdrawal does not apply after the service has been fully performed with the Customer’s express consent.
3. By purchasing the service and providing the starting information, the Customer consents to performance beginning before the withdrawal period expires.
7. Complaints
Complaints may be sent to kontakt@perfectdata.pl. The Provider responds within 14 days of receiving the complaint.
8. Personal data
Personal data processing is described in the privacy policy.
9. Final provisions
1. Matters not covered by these terms are governed by Polish law, in particular the Civil Code and the Consumer Rights Act, without excluding mandatory consumer protections that apply.
2. The current terms are available on the service terms page.